Category Archives: Hotel News

The Life of a Concierge: Top 3 Strangest Requests!

Could you imagine what it’s like to be a concierge of a 4- star hotel? A Concierge helps assist with anything and everything that you could think of: from food recommendations, things to do, and places to see to arranging car services and giving directions around the city.  Our Chef Concierge, Charlie Loor, here at Hotel Chandler, shared that being a concierge has certainly been a rewarding experience.  He has been able to help guests have an unforgettable and unparalleled experience in NYC.  On the other hand, he’s also heard of some very outrageous and unusual requests! Here are Charlie’s top 3 strangest requests as a Concierge:

Surprise Wedding Proposal

The Concierge: Charlie Loor, Hotel Chandler

“I had a guest who was going to propose to his fiancé and ask if I could arrange a horse and carriage ride through the streets of New York. He wanted someone to jump in the carriage and surprise her with the ring so that he could ask her to marry him. I contacted our friend that does the horse and carriage tours in the city. After careful planning and having someone that would be ideal for this request. I put it all together for him having a fellow colleague coordinate with the driver of the carriage pull up to a stop light and my colleague jumped on the carriage and sang “amore” (the song was my idea) he caught her off guard as he proposed. This one could be the most difficult one I’ve had to arrange thus far.”

Movies on the Beach—with No Sand

The Concierge: A group of staff, the Ritz Carlton Cancun Mexico

“In 2001, a wealthy older guest staying with his family and personal chef at this elegant oceanfront property wanted to watch a movie on the beach—without having to step on the sand. “We decided to order a whole lot of carpets,” says the hotel’s public relations manager, Paulina Feltrin. “They needed to be white to match the color of sand. It was summer and there’s not much need for carpets here, but we located a dozen and laid them out all along the beach, along with a large movie screen and cinema-style seating. The entire family watched the film under the stars, and no one got their feet wet or dirty.””

Poisonous Fish Removal

The Concierge: Abdul, Four Season Resort Seychelles

“A Russian guest at this sparkling beach resort in the Seychelles recently demanded that the hotel remove a fish from the sea so he could be comfortable enough to swim. The offending creature, a lionfish, is indeed venomous, but it’s so common in these waters that divers specifically stay at the hotel for the chance to see one. This was explained, but “the guest was still not happy,” says Manaf, the hotel’s recreation manager. “In the end my staff had to spend a morning snorkeling through the waters looking for the creature. We told him they had all swum away. Only then was he satisfied.””

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Hotel Chandler Named Recommended Hotel by Forbes 2015 Travel Guide

Forbes Travel Guide today unveiled its annual Star Rating list, naming Hotel Chandler as a new Forbes Travel Guide Recommended hotel. Hotel Chandler will be showcased with all of the Star Rating recipients on

Hotel Chandler is the latest addition to the luxury travel the world. These ratings serve as the most authoritative guideposts for guests seeking exceptional travel experiences. Our primary mission is to contribute to excellence in hospitality, serving the global tourism industry as well as the guest,” said Gerard J. Inzerillo, Chief Executive Officer of Forbes Travel Guide. “We’re proud to be associated with the new additions to our global list.”ratings that have been the gold standard in the hospitality industry since 1958.“Our Star Ratings recognize the finest hotels, restaurants and spas in

For additional detailed explanation of how Forbes Travel Guide compiles its Star ratings, visit

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Triumph Hotels Announces ‘The Countdown to Your NYC Dream Trip’ Promotion

Triumph Hotels invites guests to make their New York City dream trip come true with their Cyber Monday Sale, offering up to 50% off stays in Manhattan. As a special bonus, Triumph Hotels is holding a sweepstakes in conjunction with their limited time offer: win a six-course tasting dinner with wine parings for two at Triumph’s Michelin-star JUNI restaurant, featuring Executive Chef Shaun Hergatt’s culinary ingenuity.


On December 1st, 2014, visitors can save 30% on reservations at any of Triumph’s collection of six New York City hotels and during ‘Happy Hour’, from 4:00 p.m. – 5:00 p.m. (E.S.T.), Triumph Hotels is offering even larger savings of 50% off premium rooms and suites. In addition, guests will have complete access to the premier amenities and services available at Triumph Hotels, including:

  • Concierge services
  • Valet parking
  • Complimentary Wi-Fi
  • Onsite dining
  • 24-hour room service
  • Complimentary refreshments
  • Onsite bars and lounges
  • Libraries
  • 24-hour fitness facilities
  • Media lounges
  • Same-day laundry service
  • Complimentary overnight shoeshine
  • Some amenities are hotel specific please call or visit individual hotel’s website for details

“This limited time offer provides yet another opportunity for guests to experience their New York City dream trip,” said Ronny Apfel, CFO. “By acting fast and taking advantage of these savings, guests gain access to all the great things NYC has to offer – from award-winning dining to world-class attractions.” In addition to big savings, Triumph Hotels is also offering the chance to win a six-course tasting dinner for two at JUNI, Hotel Chandler’s Michelin-star restaurant. Visitors to the Triumph Hotels promotion website can enter to win via email, and have additional chances to enter by sharing posts on Facebook, Twitter, Google+, and Instagram by using both hashtags #TriumphHotels and #CyberMonday. Savings Apply at These Six Unique NYC Hotels:

About Triumph Hotels
Triumph Hotels offers the key to New York City. Operating a collection of six unique hotels in some of Manhattan’s most diverse and distinct neighborhoods, the company showcases distinguished architecture, gracious hospitality, and character that matches the hotels’ dynamic surroundings. From the peaceful residential feel of Hotel Belleclaire on the Upper West Side to the elegant luxury of the Iroquois New York in the heart of Midtown, Triumph’s hotels embody the spirit of the city, unlocking true New York City experiences for leisure travelers, business visitors and more.

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Learn About Our Big Reviews On Dining & Staying In The Big City

Library Fire PlaceWhere the Flatiron District meets Murray Hill lays a luxury boutique hotel in New York City, Hotel Chandler. Situated amongst the Empire State Building, Madison Square Park and Penn Station, Hotel Chandler is within minutes of premier shopping, dining, and nightlife. Once you enter you’ll be greeted by the timeless character and high-end décor that provides unparalleled levels of convenience and comfort from the hotel’s many facilities throughout the luxurious guest rooms. Critically-acclaimed for both its indulgent Manhattan accommodations and flavorful entrees at the onsite restaurant, Juni, Hotel Chandler is a desirable destination for business and leisure travelers alike.

Over the past couple of years in a multi-phase, full property renovation millions were invested in guest room re-design, an updated luxurious lobby, meeting spaces equipped with the latest technology, and the opening of the highly acclaimed restaurant, Juni. Hotel Chandler has been called a hidden gem with its special touches such as the complimentary Wi-Fi, a modern fitness center, a sleek bar, and fresh coffee and herbal teas located in the lobby. The Library room, with its big screen TV, books and plush seating acts as an additional space that truly make the Hotel feel like the traveler’s home away from home. The convenience and comfort of Hotel Chandler make it an excellent destination for both the leisure as well as the business minded traveler.

Hotel Chandler is a cozy, functional and sophisticated destination making it one of only 6 hotels in New York City to be part of Small Luxury Hotels. Forbes Travel Guide has rated Hotel Chandler a Recommended Property in 2014 given its top-notch location and historic Beaux-Arts building containing rooms with “elegantly minimal décor and a gracious concierge staff”. The charming rooms along with the customer service minded staff has ranked Hotel Chandler as number 51 out of 448 New York City hotels.

The restaurant at Hotel Chandler, Juni, has also received a lot of buzz in the media for award-winning service and a unique menu focused on seasonally fresh items that are carefully crafted by Chef Shaun Hergatt. Discover a palate that is satisfying, creative and flavorful when you dine at this iconic New York City restaurant. Raved by Manhattan Magazine as one “of the city’s hottest dining spots…focused on produce,” dining at Juni is an iconic Manhattan experience that should not be missed. Dine in an elegantly sophisticated ambiance and indulge in what BlackBook considers to be one of its “New Favorite NYC Restaurants.”


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Make Your Next Meeting Memorable with Hotel Chandler

Classroom style shot

In a city with a seemingly infinite amount of meeting and event spaces, finding the right meeting space for your business can be a daunting task. Fortunately, Hotel Chandler provides everything that you need to conduct the prfect business meeting.

Don’t spend your meeting in the dark confines of a Manhattan basement. With accommodations to suit up to 30 attendees, our brand new Midtown meeting rooms were designed with your comfort in mind. Conduct a conference for a crowd, or create a space for private prep-work by dividing your meeting room in two.  At Hotel Chandler, our meeting room is equipped with a window to flood your room with natural light and foster creativity.

It gets better. There’s no need to bring cables and cords. The meeting room is fully equipped with state-of-the-art technology. Simply connect your laptop to our LCD projector and watch your presentation come to life on the projection screen. Break out our laser pointer to highlight key topics. Seeking a way to share your presentation with sound? No problem at all! In addition to our projector and screen, guests may use the flat panel HD TV located in the conference room.

Of course, every good business meeting deserves a delicious break in the action.  At Hotel Chandler, we pride ourselves on providing gourmet catering services for all of our meetings and events. Our onsite restaurant Juni is one of the top new restaurants in New York City. Wow your attendees with a selection of impeccable menu items from two Michelin-starred chef Shaun Hergatt. Whether we provide breakfast, lunch or dinner, we promise that your guests will be impressed.

Interested in holding your next meeting in the Midtown meeting room at Hotel Chandler? Learn more about our meeting space and corporate catering options at Hotel Chandler.

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Cyber Monday Offers 30-50% Savings in Midtown Manhattan


The deals don’t stop when Black Friday is over. Come Cyber Monday, the savings get better and you don’t even have to change out of your pajamas or queue up for a noisy department store.

To save 30-50% on Manhattan hotel stays, simply visit our Cyber Monday Sale to receive an alert for all the savings you can take advantage of on December 2, 2013. Use your discount at Hotel Chandler or any the other hotels in the Triumph Hotels collection to get the best value for your New York City vacation – from Tribeca to the Upper West Side.

Cyber Monday Details:

  • Save 30% on stays of two or more nights
  • Save 50% off premium rooms and suites during “Power Hour”

Stay and save with Hotel Chandler and enjoy complimentary high-speed Wi-Fi access, high-end dining, a modern fitness center and comfortable accommodations in a 1905 Beaux Arts building. Our Midtown boutique hotel is within walking distance of the city’s best attractions, including Madison Square Garden, Bryant Park and the Empire State Building.

Don’t forget to sign up for Cyber Monday savings at Hotel Chandler.

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5 Things to Love about Hotel Chandler

Lobby Full SeatingPrime Location:

Hotel Chandler is a hidden gem in the heart of Manhattan.  Located at the intersection of Flatiron District and Murray Hill Hotel Chandler provides easy access to corporate offices in Midtown Manhattan, the Javits Center, and must-visit attractions such as Madison Square Garden, the Empire State Building, Times Square, Grand Central, Theatre District and the United Nations. Being centrally located to most of the major tourist attractions and shopping, our guests have the opportunity to indulge in shopping, dining or sightseeing.

Newly Renovated:

Hotel Chandler boasts a classic design with a contemporary touch, reflecting the timeless character of our 1905 Beaux-Arts building.  Our design provides our guest with an architectural gem in the heart of Manhattan.  Our guests will enjoy an enchanting lobby area, sophisticated yet quiet and relaxing guest rooms and suites which blend a century-old building with modern furnishings. We recently introduced Juni our fine dining restaurant and lobby bar.


Nothing beats Hotel Chandlers luxury accommodations that make the most of every inch, with classic bay windows, rich cherry wood armoires and sleek black granite work desks. Guests have the opportunity to relax in our comfortable beds dressed in Frette linens while lying in front of an LCD HD TV flat-screen television.  Our bathroom amenities include luxurious Frette towels and bathrobes and Molton Brown bath amenities. Business travelers can start their day with free Wi-Fi and a functional work station, freshly brew coffee or pick from our array of assorted tea provided in our lobby daily. After a busy work day, sightseeing or shopping guests can unwind in our fully equipped gym or relax in our library and Chandler lounge. We also make sure not to forget the rainy days thus providing our guest with complimentary use of umbrellas during their stay.

Hotel Services:

Hotel Chandler offers unparalleled personal service with uncompromising attention to detail. Our goal is to personalize each guest experience and have our guest leave with an unforgettable experience.  Within each of our guest rooms we also provide a guest service directory summarizing our services. Our bellman and staff are always there to fulfill all guest requests during their stay. Our service is unparalleled to any other Hotel and we enjoy receiving many reviews from our guests commenting on it.

Sleek Concierge Services:

Hotel Chandlers concierge provides personal concierge service to each and every guest. Our concierge can help arrange private car transfers to all airports from our hotel, getting to meetings, or just getting around in the city.  If you’re looking for those special Broadway tickets just a few hours before the event begins or if you’re interested in purchasing tickets ahead of time, you may contact our concierge before your stay to have them make those arrangements. Sightseeing is one of the major attractions for any visitor therefore our concierge service makes it all possible. We can arrange a double-decker bus tour, a harbor cruise to the Statue of Liberty, a guided tour of the Empire State Building or a helicopter tour above the skyscrapers. We can also set up museum visits at destinations such as MoMA, the Whitney and the Met.


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Culinary Artistry at Juni, a New Flatiron Restaurant

Juni entrance resizeOpened August 19, 2013, Juni is the Flatiron’s newest restaurant at Hotel Chandler. Under Chef Shaun Hergatt, this aesthetically unique Manhattan restaurant takes diners on a journey of evolving flavors through a seasonal menu that showcases the bounty of the harvest and ingredients at their finest. Some delectable gems include Hudson Valley foie gras, artichoke ravioli, Montauk striper and a variety of innovative desserts by Pastry Chef Mina Pizarro. Diners can choose to experience Chef Hergatt’s cuisine via a six- or four-course tasting menu of their choice, or enjoy a ten-course prix fixe designed by the chef.

Derived from the Latin word for “June,” representing the heart of the growing season, Juni is a 50-seat Flatiron restaurant that delivers an intimate dining experience with fresh, inventive flavors. Ingredients are hand-selected from trusted local farms and foragers, and proudly prepared with minimal manipulation, so as to preserve each ingredient’s natural beauty and flavor on the plate.

Feel like dining in your pajamas? Guests of Hotel Chandler can enjoy the experience of Hergatt’s cuisine via room service, which is offered from 7am to 10pm daily.

And for those who wish to share the flavors of Juni, private dining in Flatiron is possible for parties of eight or more. Plan an intimate gathering in the private dining room or a larger occasion by reserving the whole restaurant. Chef Hergatt and his team will work with you to create personalized menus inspired by and tailored to your specific event.

Visit Juni at Hotel Chandler at 12 East 31st Street, New York, NY 10016. Make a reservation by calling 212-995-8599. Visit their full website here.

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Exciting Summers in the City

You don’t need to stay far from home to find fun this summer! Hotel Chandler’s Exciting Summers in the City Special makes it easy to enjoy an escape to the heart of Manhattan. When you book and stay by September 2nd, we’ll provide breakfast for two, a complimentary ten-trip MetroCard for convenient travel, late check-out, a special welcome amenity, and much more.

Summer is the perfect season to enjoy signature New York City activities and attractions. Hotel Chandler is within a short subway ride of world-class museums, including the Guggenheim, the Met, MoMA, and the International Center of Photography. Make the most of a beautiful summer day by walking over to the Union Square Farmer’s Market or heading down to SoHo to shop the latest trends. Start your day with a hearty breakfast at The Chandler Lounge and wander Central Park’s sunlit paths all afternoon before retiring to sophisticated accommodations.

Located on the border of both the Flatiron District and Murray Hill, Hotel Chandler is within walking distance of some of the city’s top dining and nightlife destinations. The complimentary ten-trip MetroCard included with the Exciting Summers in the City Special makes moving around the city easy, whether you want to catch a show on Broadway, head to the High Line to see the city from a new vantage point, or ride uptown for high-end shopping.

Book Exciting Summers in the City at Hotel Chandler and Enjoy:



  • Breakfast for 2
  • Ten-trip MetroCard
  • Late check-out (2pm)
  • Free Wi-Fi
  • Welcome amenity
  • VIP Turndown (with slippers and chocolate)
  • Daily NY Times delivered to room
  • Coffee/tea in the lobby
  • Fitness center access
  • Early check-in based on availability

Hotel Chandler’s Exciting Summers in the City Special is available for stays between May 27 and September 2, 2013. Book this New York City travel package today – whether you explore the city or relax in your room, you’ll be glad you did.

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The History and Architecture of Our Beaux-Arts Hotel

As a historic building that has survived multiple uses throughout the decades, Hotel Chandler embodies New York City’s continually evolving character. Constructed more than a century ago, the building has hosted famous guests and stood as an architectural gem in the heart of Manhattan. The hotel features an array of contemporary comforts encased in a beautiful Beaux-Arts package – an authentic iron spiral staircase, original limestone façade and ornate carvings complement new additions and updates.

Artfully Updated Design Elements

Each of Hotel Chandler’s 12 floors recently underwent a full revitalization by designer Jane Capellini. The hotel’s updated design motif features elements meant to emphasize discovery. A mangrove tree root lamp set, 18th-century clock hands, limestone flooring and oak-paneled walls lend Hotel Chandler’s public spaces a calming-yet-adventurous aura. A mixture of furniture, light fixtures and textures come together in seamless and unexpected ways to create a cohesive feel and uniquely New York flavor.

The hotel’s recent renovation left plenty of room to showcase the hotel’s rich history. Many of the property’s original features have been incorporated into the new design to create a strong sense of place and era. The hotel lobby still prominently features the 1905 spiral staircase original to the building, and the Chandler Suites feature restored lion’s head fireplaces. These elements come together to create a tranquil oasis in the heart of America’s busiest city.

Hotel Chandler’s limestone façade, which dates back more than a century, has been restored to match its original state. The building’s Beaux-Arts details blend into the natural flow of the city but stand out as beautifully unique upon closer inspection.

Lounge Entry

A Rich History

In its earliest iteration, Hotel Chandler was known as Hotel Le Marquis. Built in 1905 by architects Buchman & Fox, who also designed the Sherry-Netherland Hotel, the hotel featured staying rooms with separate chambers, parlors, closets and bathrooms. The hotel’s most famous guest was business mogul Leona Helmsley, just one of many colorful characters to call the building home throughout the years.

Hotel Chandler was acquired by Triumph Hotels, which was originally founded in 1951 by the Horn family. Triumph Hotels currently operates six hotels in Manhattan, offering modern luxury, historic detail and warm personal service in the heart of the city.

Learn more about the history and design of Hotel Chandler, a historic hotel in NYC.

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